Posts Tagged: customer email

You Had Me at Hello: The Best Email Greetings for Customers

A great email has a lot of moving parts. The first one you’ll encounter? How to begin your email. What email greeting is most appropriate when responding to a customer query, sending requested information, or reaching out with a marketing message? Here’s how to determine the best email greetings for your business.

Putting Empathy Back Into Email

Email customer service has its benefits—but the downside is it can come off as lacking empathy. Here’s how to make your email communication with customers more empathetic.

Next Page