Deliver better customer service
right from your inbox
Businesses choose Outpost when basic email isn't
enough, but pricey ticketing software is overkill.
Simple tools for quick, personalized support.
Assign emails for
Assign support requests to specific team members, so everyone knows which emails they're responsible for. No more missed messages or confusion around who's doing what.
Answer FAQs with
a couple clicks
Tackle common questions in seconds by using saved template responses. This frees up your team to focus on those trickier customer support emails.
Deliver the best response
by looping in coworkers
Have a complex or technical support request? Loop in teammates with the right expertise, swap comments behind-the-scenes, and then send the most helpful, thorough response possible.
Avoid duplicated work
See in real-time when a team member is already responding to an email. This prevents two people from replying to the same message (and potentially sending conflicting advice).
Other handy features your team will actually use
Stay organized by accessing every shared email account in a single inbox.
Connect your Gmail or Office 365 account and start using Outpost. All the setup is automatic.
Get up to speed quickly on any email conversation in any shared inbox.